JM Bullion fully insures all its shipments. Should anything happen while your package is in transit to you, it will be covered by our insurance policy subject to the conditions set forth in this Section 13 of our Terms and Conditions. Please read this section of the Terms and Conditions carefully.
If we determine the package is lost or damaged, we file a claim. We reserve the right to re-ship your items or refund your money at our discretion.
“This was my first time purchase fromJM and suspect the last given my experience. Poor packaging- box to large and not filled properly allowing bars to move freely. A bar was extending from the package to the point where it could be removed. I called to complain and determine the serial numbers of the bars that were sent to me. However the operator stated JM Bullion does not track the serial numbers of the bar that were sent. Given all of this how do I know that what was sent was received? Useing this company comes with risk.”