Is my financial and personal information secure?
Yes, all personal information is transmitted using secure SSL web pages. These pages are encrypted to ensure that no personal financial or identifiable information is made available to anyone other than you, your bank, or the processor.
What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, AMEX), bank wires, and paper checks. After receipt and deposit, paper check payments require 10 days for payment to clear. We also can accept direct deposits into our bank account.
Do you accept Paypal?
No. Paypal introduces too much potential for fraud, so we never accept Paypal.
How do I make an order by bank wire?
Add products to your cart and select “Bank Wire” as your payment method. Proceed to checkout. At checkout, you will enter your billing and shipping information, select your shipping method, and input a credit/debit card. We require a credit/debit card on file for bank wire orders to both verify your identity and enforce our Market Loss Policy should you choose to cancel an order or return a product (for reasons other than JM Bullion error). Place your order. On your receipt page, you will see our wiring instructions. Print or write down the wiring instructions, as well as the amount payable, and take them to your local bank (within 1 business day of placing the order). Tell your bank officer you would like to create a wire transfer, and provide him/her with the wiring instructions and amount. In the “notes” area on the wire form, please write in your order number (i.e. ORD-1234). Once you initiate the bank wire transfer, we should receive it within 1 business day. Upon receipt of payment, your order status will progress from “Pending” to “Paid”, and we will begin preparing your order for shipping.
How do I make an order by paper check?
Add products to your cart and select “Paper Check” as your payment method. Proceed to checkout. At checkout, you will enter your billing and shipping information, select your shipping method, and input a credit/debit card. We require a credit/debit card on file for paper check orders to both verify your identity and enforce our Market Loss Policy should you choose to cancel an order or return a product (for reasons other than JM Bullion error). Place your order. On your receipt page, you will see our mailing instructions. Write a check to “JM Bullion”, include your order number in the Memo area of the check, and mail it to our mailing address within 2 business days of order creation. Upon receipt of payment, your order status will progress from “Pending” to “Paid”. Your order will ship out as soon as the funds clear from your bank account to ours. This clearing time will vary based on the check type and your location, but should never exceed 10 calendar days.
Will gold and silver go up in value?
We cannot guarantee that gold or silver will go up in value. Like any investment, gold/silver can and will both increase and decrease over time. Again like other investments, gold/silver is a long term purchase that has a proven track record. While we can not guarantee that gold or silver will increase in value, history has proven its long term viability as an investment vehicle.
How are your prices determined?
Our prices are determined by the spot prices of gold and silver, in addition to our premiums for each product. Our spot prices, provided by Xignite.com, are accurate up to the second, and we add on our premium per ounce for each product to come up with the final price.
Why are bank wire and paper check prices lower than credit card prices? We are able to offer a discount to customers who pay by bank wire or paper check because those payment methods have lower associated fees than credit card transactions.
When are my prices “locked in”?
As you may notice, the prices of our products change by the second, around the clock. When you add products to your Cart, the product prices are “fluid” and will continue to change until you advance to Checkout. Once you advance to Checkout, your prices are locked in and displayed on the right side of the checkout form. These prices are final, and are held for 10 minutes while you complete the checkout process. If you take longer than 10 minutes to complete the checkout process, you will have the option to approve the new, updated prices to finalize your order.
What does “any year” mean for coins?
“Any year” means that the coin you purchase will be from a year of our choice. If you would like to receive a specific year of coin, please contact us prior to purchase to check availability. What does “mint varies” means for bars and rounds?
“Mint varies” means that the bar or round you purchase will come from a mint of our choice. The specific product will contain the exact amount of metal specified, but it won’t be produced by any specific mint. If you would like bars or rounds from a specific mint, please contact us prior to purchase to check availability.
Do you buy back from the public? Yes, please click the Sell to Us link at the top of the page.
Do you have minimum or maximum order sizes?
Our order minimums and maximums are dictated by your selected payment method. Credit/debit card orders have no minimums and $5,000 maximums. Paper check orders have no minimums and $20,000 maximums. Bank wire orders have $2,500 minimums and $150,000 maximums. For orders exceeding $150,000, please contact us to lock in over the phone.
Do you have any recommended products for new investors?
Yes. We have listed our most popular and highly recommended products here: Recommended Products at JM Bullion
Do you report my purchases to the government?
We do not report the majority of precious metals purchases to the government. That being said, we do have an obligation to file Form 8300 in the instance of cash payments over $10,000. Please note that cash includes cashier’s checks, money orders, etc, and the $10,000 minimum also applies to related transactions within 24 hours of each other.
Do you report my sales to the government?
We do not report the majority of customer sales to the government. That being said, we do have an obligation to file 1099B in certain instances, such as the sale of more than 1kg of gold bars, or the sale of 25 or more certain 1 oz gold coins.
Do you have a return policy?
Items can be returned in accordance with our market loss policy and applicable fees. Our market loss policy can be viewed on our Terms and Conditions page.
Can I modify my order?
No. Unfortunately order modifications require tremendous effort on our part, as our system is largely automated. They also tend to result in shipping and billing mistakes on our end, so we do not honor modifications. You would need to cancel your current order, accept the cancelation fees, and place a new order.
When will I receive my order?
Order fulfillment times range from a day to a maximum of a month, in addition to any posted delays, although the majority of our orders ship out within two days of approved payment. From there, the delivery time will vary depending on your selected shipping method. To inquire about the availability and shipping dates for specific products, please contact us.
How do you ship orders?
Our shipping policy is based on order size, and can be viewed here: JMB Shipping Policy
What happens if my order is lost or damaged in transit?
If your package is lost or damaged in the mail, simply contact us and we will begin the insurance process. If your items are not recovered, you will be entitled to a full reimbursement of the losses in accordance with the specific shipper’s insurance policy.
Do you ship internationally?
No, at present we only ship to USA addresses (including APO and PR).