JM Bullion is an online retailer that supplies individual investors with physical gold and silver products at the lowest prices possible.
We deal strictly in physical metals intended for delivery directly to the customer — we do not hold metal on “account” or offer “paper” metal investments, as we believe the only way to truly own precious metals is to hold them in your possession.
JM Bullion is located in Dallas, TX, and is a registered domestic corporation in the United States of America.
Our customer service has been and will continue to be a priority. Should you have a question about prospective orders, orders in processing, or completed orders, simply contact our phone support, live chat support, or email support. We are always willing and able to assist you with an existing order or to answer any questions that you may have. To get in touch, visit our Contact page.
Our Product Offerings and Authenticity
JM Bullion offers a full catalogue of both gold and silver products. We keep our product catalogue simple and consistent, thus ensuring we always maintain a sufficient inventory of each product and never confuse a customer with several variations of the same product. To learn more about our product offerings as well as the authenticity of our products, visit our About Our Products page.
Customer privacy and security is of the utmost concern here at JM Bullion, so we take the following steps to ensure your personal information and financial details are absolutely secure during all stages of ordering:
- Our website uses a 256-bit SSL certificate from Verisign. This SSL Certificate provides secure encryption between your web browser and our web server, so that personal information can be transmitted over the Internet securely. To verify your secure connection, notice the “https://” addresses of all of our Checkout pages, or click the Verisign button at the bottom of our website to confirm our SSL Certificate.
- JM Bullion processes all credit card transactions securely via Authorize.net, with whom we are a verified vendor. We never have access to your credit card information, as it is processed securely by Authorize.net following the most stringent PCI-compliant standards. To confirm our status as an Authorize.net Merchant, please click the Authorize.net button at the bottom of our website.
- All orders are shipped with full insurance and tracking. We ship using discrete packaging and never mention “metal”, “gold”, “silver”, or “bullion” anywhere on the outside of the packaging. In the extremely, extremely rare case that a package happens to be lost, damaged, or stolen during shipping, the insurance coverage will provide for a full and prompt reimbursement of your order. To learn more, visit our Shipping and Insurance page.
Placing an Order
We currently accept orders over the Internet twenty-four hours a day, as well as over the phone from 8AM to 8PM CST Monday through Friday, and 9AM to 1PM CST Saturday. Customers may complete orders using Visa or MasterCard credit/debit cards, PayPal, or by paper check or bank wire, both of which offer a 4% pricing discount over credit/debit card and PayPal orders. To learn more about our payment methods as well as pricing discounts and order minimums and maximums, please visit our Payments page.
Many of our customers have come back time and time again, which is a testament to their experience shopping at JMBullion.com as well as to the customer service they have received. Many companies may say it, but we do truly value our customers and our goal is always to ensure that you are both happy and free of risk when buying gold and silver. You may also view all our JM Bullion customer reviews.
We look forward to serving you and hope that you will become a satisfied, long-time customer of JM Bullion.