As part of the claims process at JM Bullion, we require customers to file a police report with local law enforcement and provide documentation of said report to us. If you have not previously filed a police report, we can help provide you with some basic how-to steps. First and foremost, note there are three options available in many jurisdictions:

1. File a report in person
2. File a report over the phone
3. File a report online

Step 1: Locate Nearest Department

You should file a police report with the nearest, appropriate law enforcement agency. If you live within city limits, your local police department is the proper authority to file a report with. If you live outside established city limits, the local sheriff’s department may have jurisdiction. You can locate the proper department by conducting an online search or calling 311 (information), if that service is available in your area.

Step 2: Provide Detailed Information

Whether you file a report in person, over the phone, or online, make sure that you provide as much detail about the incident as possible. When it involves property loss or damage, make sure to provide relevant financial information as well.

Step 3: Obtain a Copy of the Report

When it comes to filing a claim with JM Bullion, we require a copy of the police report. If you filed a report in person, you can obtain a written copy immediately or get a case number and retrieve a copy of the report when it’s ready.

When you file a report on the phone or online, make sure to provide contact information such as a telephone number and email address so you can receive a copy of the report.

Please Note

If you file a report online, you can often print a copy of your report instantly upon submitting the paperwork online. Additionally, you may find that some jurisdictions do not allow you to file a report over the phone. If you need further details on filing a report, you should call your local law enforcement department or 311 for assistance in starting your police report

What if the police department says they won’t file a claim?

On rare occasions, law enforcement will refuse to file a report. They sometimes say this is a federal issue, a postal issue, or no crime took place. If you encounter these objections, advise them that you are not asking them to investigate the crime, you simply need the report for insurance purposes. This will usually be enough. If that does not work, ask to speak with a supervisor or ranking officer. Tell them the insurance company requires the theft or lost property report to process the claim.