Bank Wire Transfers:
Bank wire transfers are deposited directly into our checking account. Bank wires take about half a business day to process. Once your transfer is processed, your order status will move to “Paid,” and we will send an email confirmation of receipt of payment. If it has been over four business hours since you sent your wire transfer, and you have not received an email confirming it has been received, please contact our support center by telephone, or email and we will research.
It is not unusual for checks to take seven to ten days to reach us via the USPS, which is why we require customers mail their paper check payments within one business day of order placement. If you have tracking on your payment, and delivery is confirmed, your payment has arrived at our bank. Confirmation of delivery does not mean your check has been processed.
Paper check payments take about 24 business hours to process. Paper checks are mailed directly to our bank for deposit. After all checks are deposited, each is processed individually by our Billing Department. Within 24 business hours of our bank receiving and depositing your check, your order status should move to “Paid,” and you should be sent an email confirmation of receipt of payment. If it has been over 24 business hours since your check was deposited, and you have not been sent an email confirming we’ve received your payment, please contact our support center by telephone or email.
Please note, if you pay using online bill pay, your bank first withdraws the money from your account, then they mail the paper check to us. This makes it appear as if we have deposited your money when, in fact, we probably haven’t even received the check. An online bill pay payment will be processed within 24 business after our bank receives and deposits your check payment. Once your online bill pay payment has been processed, your order will be marked “Paid,” and you will be sent an email confirmation of receipt of payment. If your order status is “Pending,” and you have not gotten an email confirming we’ve received your payment, your online bill pay payment has not been processed.
ACH payments are automatically processed once your account is confirmed. Once the ACH has been processed, your order will be marked “Paid,” and you will be sent an email confirming receipt of payment.