Date: January 26, 2026
Gold and silver prices have risen sharply in recent weeks, driving elevated retail demand across the precious metals industry. This unprecedented market activity has significantly increased order volume, customer inquiries, and Sell To Us activity across JM Bullion.
As a result, some areas of our operations are currently under strain. Customers may experience longer-than-normal order processing and fulfillment timelines, as well as extended phone and email response times. Higher metal prices have also led to a substantial increase in customer Sell To Us transactions, contributing to longer processing times for payments.
On the supply side, many mints are operating at capacity and are currently backordered. Despite this, JM Bullion remains well stocked and well positioned. We only sell products that are physically in inventory or clearly identified as presale, ensuring clarity and certainty at checkout.
As a reminder, all orders are locked in at the time of purchase. Once your order is placed, pricing is secured regardless of subsequent market movements. While fulfillment may take slightly longer during periods of elevated demand, your order remains fully protected. Our fulfillment teams are working extended hours to ship orders as discreetly, safely, and securely as possible.
We have deliberately chosen not to implement order minimums, as this would disproportionately impact new and smaller investors. As market conditions remain fluid, this approach will be continually evaluated, but we believe maintaining broad access is the prudent long-term decision.
To address current demand levels, we are actively hiring and onboarding additional staff across fulfillment, customer service, and processing teams. Training in the precious metals industry is specialized and cannot be rushed, but capacity continues to increase as we onboard additional team members. We will continue to monitor conditions closely.
We appreciate your patience as we work through this extraordinary market environment. Thank you for your continued trust in JM Bullion. We remain fully committed to restoring service levels and delivering the experience you expect.
Sincerely,
JM Bullion
