The following is a breakdown of the refund process for each form of payment accepted by JM Bullion:
- Credit Cards – We initiate a charge reversal and the funds are credited to your card within 1-3 business days.
- Paper Check – We will process a refund check to be mailed to you 5-8 business days after the initial payment has been deposited.
- Wire transfer – We initiate a wire reversal and the funds typically appear in your account on the same day or within 24 hours. In some cases, a paper check may be mailed instead.
- eCheck/ACH – We will initiate a return ACH process to deposit funds back into your account within 5-8 business days of the original date of withdrawal to or deposit in our accounts.
- PayPal – We initiate a charge reversal and the funds typically appear back in your PayPal account within 1-2 business days.
- Cryptocurrency – We will issue a refund through BitPay that is deposited within 1-3 business days. Please note that cryptocurrency refunds are processed at the current rate per USD at the time the refund is issued.
For cryptocurrency returns, please keep in mind that refund amounts in excess of $1,000 will require verification of your identity. This is a one-time step that helps reduce payment risk for both individuals and BitPay merchants. You can learn about the verification process and what documents are acceptable here.
