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    Shipping and Insurance at JM Bullion

    Overview

    We are proud to offer fast, discreet, and fully insured shipping of your precious metals directly to your home. You can rest easy knowing we have shipped over 5 million precious metals parcels and counting. Thanks to our proprietary shipment monitoring process, our specialized insurance, and our experienced fulfillment team, your shipment is in good hands.

    Is my package insured while in transit?

    JM Bullion fully insures all its shipments. Should anything happen while your package is in transit to you, it will be covered by our insurance policy subject to the conditions set forth in this Section 13 of our Terms and Conditions. Please read this section of the Terms and Conditions carefully.

    If we determine the package is lost or damaged, we file a claim. We reserve the right to re-ship your items or refund your money at our discretion.

    My package appears to have been damaged or tampered with. What should I do?

    We recommend you refuse any shipment that appears to be damaged or tampered with as the shipping insurance ends once signed for and/or delivered. When refused, the package(s) will return to JM Bullion for inspection. If you have taken possession of a damaged or tampered package, please save all packaging and contact JM Bullion at1-800-276-6508 within 48 hours for further instructions. Failure to notify us of damage or tampering within 48 hours fromsignatureor delivery date may impact our ability to cover your claim.

    When will I receive my order?

    When you will receive your order depends primarily on three factors

    1. When we receive your payment (checks and wires must be initiated/sent by you).
      • Please note that you will receive a Paid email once your payment is received.
    2. Holding period after cleared payment.
      • Depending on your payment method, we will hold the order once payment is received and cleared. The hold periods by payment method are listed in checkout and in your confirmation email. Paper checks take the longest and are held up to five business days after payment clears.
    3. Shipping method and transit time.
      • UPS 3-Day Air is the fastest and most reliable method of shipping. These are usually delivered in 1-3 business days once in transit.
      • USPS is less consistent in both transit time and tracking accuracy.
    What happens if my order is lost in transit?

    All packages shipped by JM Bullion are covered by insurance subject to certain conditions. In the unlikely event that your order is Lost in Transit, you need to contact us immediately. Lost in Transit is defined for the USPS as tracking not having updated in 5 or more calendar days. For UPS, it is 3 calendar days. You must contact us within 7 days since last tracking for USPS and 3 days since last tracking for UPS. If you do not contact us by these timeframes, insurance will not cover the package.

    Once you contact us, we research the shipment with the carrier and begin the claim process. The claims process can take 30 or more days to resolve, and many Lost in Transit shipments end up getting delivered late. If the package is delivered, you must notify us within 24 hours.

    See also Section 13 of our Terms and Conditions.

    What happens if my order is damaged in transit?

    Though unlikely, if your order is damaged during transit and/or any items are missing we require you to contact JM Bullion immediately so we can begin the claims process. If you have taken possession of a shipment that is damaged and/or is missing items, you have 2 days (48 hours) from the date of delivery to contact us as stated in our Terms and Conditions.

    Will I need to sign for my package?

    Orders under $1000 will not require a signature unless that option is selected and paid for at checkout. Orders over $1000 will always require a signature for delivery. Please note, per our Terms and Conditions, once a package shows delivered, our responsibility ends. Please be available and attentive to receive the package when the courier arrives. Due to COVID 19, couriers are not always getting the signature.

    What if my order shows delivered but I did not receive it?

    Please note that JM Bullion will not be responsible for reimbursements or insurance claims on packages that are successfully delivered as addressed. Our liability and insurance cease the moment the package is signed for or left at the specified delivery address. Any issues or problems with a shipment MUST be reported to JM Bullion within two (2) calendar days of recorded delivery, else JM Bullion may deny any claim.

    Do I have to ship my order to my billing address?

    Depending on your method of payment, it is possible to have your order shipped to an address other than your billing address. If you pay with paper check, bank wire, ACH, Ethereum, Ripple, or bitcoin, you may have your order shipped wherever you please, with two exceptionsUPS locations and mail forwarding locations. If you pay with a credit/debit card, it depends on your order history. For credit cards, put the order through with your billing address as the shipping address, and then call us to see if we can change it to an alternate. If you pay via PayPal, your order must ship to a PayPal Verified address.

    How do I choose my shipping method?

    You may choose how your order is shipped during the checkout process. In the last section of the checkout page, 4 Shipping Method, you will see the available shipping options for your order. If your purchase is eligible for free shipping, the pre-selected option will be base shipping, which is either USPS, UPS, or FedEx at our choice. If you would like to upgrade your shipping, you may choose one of the other options for a small fee. Simply click on the circle next to the shipping method you desire, and your order will be shipped via that method.

    If my order includes an item on presale, will the in-stock items ship first?

    Unfortunately, due to the way insurance is applied to an order, everything must ship at the same time (i.e., in-stock items must await shipment until all presale items have arrived). Your order will ship in its entirety within 24-72 hours of our receiving the presale item. An email notification will be sent when your order ships.

    Do you ship to US territories?

    We do not ship to US territories. Due to special requirements set by the postal systems, we are unable to ship outside of U.S. states.

    What does “No Will Call” mean?

    All UPS 7 fedEx shipments ship with a No Will Call restriction, meaning the package cannot be picked up from a UPS or FedEx location. This is a precaution to prevent orders from being fraudulently intercepted.

    UPS or FedEx will make three delivery attempts. If nobody is available at the delivery address to sign and accept delivery, the package will be returned to us.

    Where do you ship orders from?

    All orders will ship from our warehouse in Las Vegas, Nevada. We mask our return address on all packages as to not give away the contents of the package.

    Do we ship to P.O. Boxes?

    Yes! When products are shipped via the United States Postal Service, we can ship to a P.O. Box. Please note that insurance on shipments to P.O. Boxes ends as soon as the package shows delivered.

    Do you ship to UPS stores?

    We can ship to such stores including UPS Stores, various mail and packing stores, freight forwarders, etc. However, these are private businesses not owned by UPS, USPS, etc. Therefore, our shipping insurance does not cover missing packages or items sent to these locations if the tracking shows delivered.

    How do you ship orders?

    Orders are shipped in inconspicuous packaging via either USPS, UPS or FedEx.* All shipments are fully insured. Our shipping policy, which is based on order size, can be viewed here.

    *UPS 3-Day Air excludes Alaska, Hawaii, PO Boxes, UPS Store, and APO addresses. No Will Call pickups permitted.Saturday service not included.

    How does Klarna work?

    What is Klarna?

    Klarna is a service that pays JM Bullion upfront, allowing customers orders to be processed and shipped immediately, while the customer makes payments to Klarna over time.

     

    How do I pay with Klarna?

    There are three different payment options through Klarna.

    • - Pay in Full pay for the full amount of your order.
    • - Pay in 4 payments split the order into 4 interest-free payments, paid automatically every 2 weeks. The minimum purchase amount is $1000.
    • - Monthly payments - cost is spread over smaller monthly payments (typically 6 months). The minimum purchase amount is $1000 and maximum purchase amount is $10,000. You can find more information about Klarna here.

     

    How are Klarna refunds issued?

    All refunds are processed through Klarna. You can find more information about refunds here.

     

    What happens when Klarna declines my application?

    If Klarna declines your application, an order is not executed in our system. You will have to place a new order and choose a different payment method.

     

    How do I know if my Klarna transaction was successful?

    Klarna will instantly notify you that your transaction was successful and redirect you back to our Checkout page to finalize your purchase. Klarna will also send you an email notification of the successful transaction.

    Do you buy all types of coins and bullion?

    We buy a majority of the more popular private and government-issued bullion coins and bars, as well as a large variety of collectible coins. For a better idea of what we purchase, the prices we pay, and the ability to sell to us online, please see our Sell to us Page.

    Why are similar products priced differently?

    The premiums on our products are based on the mint of origin, the complexity of the design, and the uniqueness of the product. Also, our selling price for a product is determined by the price for which we purchased thatproduct.Some items cost us more to buy; in turn, those items will cost our customers more. Conversely, if a mint charges us less for an item, we pass those savings along to our customers.

    Why does the 1 oz American Gold Eagle Coin weigh more than one troy ounce?

    American Gold Eagles are 91.67% gold. To make the coin more durable, the other 8.33% is composed of silver and copper. When considering the weight of American Gold Eagles, one must account for the additional alloys. The 1 oz American Gold Eagle is composed of one troy ounce (approximately 31.1 grams) of gold. The silver and copper add approximately 2.8 grams, bringing the total weight of the 1 oz American Gold Eagle Coin to approximately 33.9 grams.

    How do I choose my shipping method?

    You may choose how your order is shipped during the checkout process. In the last section of the checkout page, 4 Shipping Method, you will see the available shipping options for your order. If your purchase is eligible for free shipping, the pre-selected option will be base shipping, which is either USPS, UPS, or FedEx at our choice. If you would like to upgrade your shipping, you may choose one of the other options for a small fee. Simply click on the circle next to the shipping method you desire, and your order will be shipped via that method.

    Will I need to sign for my package?

    Orders under $1000 will not require a signature unless that option is selected and paid for at checkout. Orders over $1000 will always require a signature for delivery. Please note, per our Terms and Conditions, once a package shows delivered, our responsibility ends. Please be available and attentive to receive the package when the courier arrives. Due to COVID 19, couriers are not always getting the signature.

    What’s the difference between "NGC" and "PCGS"?

    The Numismatic Guaranty Corporation (NGC) and the Professional Coin Grading Service (PCGS) are both third-party services that grade and certify coins. They are the two most well-known and highly respected independent coin grading companies in the U.S. All coins listed asPCGS MS70 orNGC MS70 are in Mint State Perfect condition; however, the PCGS MS70 coinswerecertified as such by the Professional Coin Grading Service, whereas the NGC MS70 coinswere given that grade designation by the Numismatic Guaranty Corporation.

    How can I purchase tax-free using a Reseller Certificate?

    You will first need to obtain a reseller certificate from your state. You can do this by simply Google searching by your state.

    Once you have completed your states approved form, you will have to supply your Reseller Certificate to us. You can do this by emailing the form, including all pages front and back, to support@jmbullion.com. You will be notified when your form is applied to your account to start purchasing tax-free. We cannot retroactively remove taxes on already shipped orders.

    Can I change my payment method?

    Depending on the method of payment originally selected, you might be able to change your payment method to another, as long as your order status is still Pending. If the original method of payment was credit/debit card, PayPal, Klarna, ACH, or bitcoin, we cannot switch payment methods. If the original payment method was bank wire, we can change it to paper check. If the original method of payment was paper check and the order total is $500 or more, we can switch it to bank wire. If the original payment method was paper check and the order total is $500 or less, we can change it to credit/debit card. Please be aware, the 4% discount does not apply to credit/debit card payments, so if you switch from paper check to credit/debit card, your order total will be 4% greater.

    Do you accept international payments?

    No, we do not. We do not accept any international credit/debit cards, bank wires, ACH payments, or paper checks. All payments must come from a US-established financial institution. We also do not ship product outside the US.

    Is there an age at which you must start withdrawing from your IRA?

    You generally have to start taking withdrawals from your IRA, SEP IRA, SIMPLE IRA, or retirement plan account when you reach age 72 (70 if you reach 70 before January 1, 2020). Roth IRAs do not require withdrawals until after the death of the owner. You can withdraw more than the minimum required amount.

    Where do you ship orders from?

    All orders will ship from our warehouse in Las Vegas, Nevada. We mask our return address on all packages as to not give away the contents of the package.

    Why do you charge sales tax while your competitors do not?

    We are required by law to collect sales tax on certain products in all states. Each state has its own sales tax laws. You may review the sales tax information for your state here. If other retailers are not charging sales tax per these laws, you are liable to pay the tax to the state.

    What is an "assay"?

    An assay is a test that determines a metals composition, type, and purity. When an assay is included with a product, there will be an insert similar to cardstock confirming the metal composition, type, and purity, along with the assayers information.

    How do I pay with Ethereum?

    We use BitPay to process all Ethereum orders. You can review the accepted wallets and payment protocol utilized by BitPay here.

    If your order totals over $3,000, you will be required to verify your identity. This one-time verification helps reduce payment risk for both you and BitPay merchants. You can find more information and acceptable documents for verificationhere.

    Can I change my shipping address?

    We can sometimes change shipping addresses on a case-by-case basis. If you need to change your shipping address, please call in and speak with a representative. We can never make address changes to a PayPal order.

    What’s the difference between a PR69 coin and a PF69 coin?

    Those are both proof coins with a numerical grade of 69 on the Coin Grading Scale. PR is the designation the PCGS (Professional Coin Grading Service) uses to denote proof coins; PF is the designation the NGC (Numismatic Guaranty Corporation) uses.

    What is gold/silver ratio?

    The gold/silver ratio is the amount of silver it takes to buy one (1) troy ounce of gold. To find the gold/silver ratio, simply take the spot price of gold and divide it by the spot price of silver.

    Gold Spot / Silver Spot = Gold/Silver Ratio

    How long does it take to get my refund?

    The following is a breakdown of the refund process for each form of payment accepted by JM Bullion:

    • Credit Cards We initiate a charge reversal and the funds are credited to your card within 1-3 business days.
    • Paper Check We will process a refund check to be mailed to you 5-8 business days after the initial payment has been deposited.
    • Wire transfer We initiate a wire reversal and the funds typically appear in your account on the same day or within 24 hours. In some cases, a paper check may be mailed instead.
    • eCheck/ACH We will initiate a return ACH process to deposit funds back into your account within 5-8 business days of the original date of withdrawal to or deposit in our accounts.
    • PayPal We initiate a charge reversal and the funds typically appear back in your PayPal account within 1-2 business days.
    • Cryptocurrency We will issue a refund through BitPay that is deposited within 1-3 business days. Please note that cryptocurrency refunds are processed at the current rate per USD at the time the refund is issued.

    For cryptocurrency returns, please keep in mind that refund amounts in excess of $1,000 will require verification of your identity. This is a one-time step that helps reduce payment risk for both individuals and BitPay merchants. You can learn about the verification process and what documents are acceptable here.

    What’s the difference between "UCAM" and "DCAM"?

    Both DCAM and UCAM designate coins with strong frosted devices against clear, mirrored fields, and the terms can be used interchangeably. UCAM (Ultra Cameo) is used by the Numismatic Guaranty Corporation (NGC), andDCAM (Deep Cameo) is used by the Professional Coin Grading Service (PCGS).

    Why is there a spot price difference between your site and other sites?

    There are many different spot services that dealers can choose to use. Since there isnt a single spot service, prices may vary slightly from site-to-site. The spot price is determined by futures contracts. As the name suggests, these are contracts for delivery at a point in the future. However, when you purchase from us or another dealer, you do not want your item in several months, you want it as soon as possible. Therefore, we must determine a price for the current moment. This is done by taking the price set by the futures market and performing a time value of money calculation also known as an EFP (Exchange for Physical). There is no agreed-upon way to perform the time value of money calculation. Each company performs its own calculation based on their cost of money and other factors.

    How are bitcoin refunds issued?

    Refunds will be issued via BitPay in bitcoin at the USD rate at the time of refund.

    If yourrefundtotals over $1,000, you will be required to verify your identity. This one-time verification helps reduce payment risk for both you and BitPay merchants. You can find more information and acceptable documents for verificationhere.

    My credit card order was canceled because there was an issue with my address. What does that mean?

    Your order was likely cancelled due to the address you entered not matching your credit card billing address. Orders canceled due to address verification issues cannot be reinstated. You will need to place a new order with the corrected billing information. When reordering, we suggest you copy your address exactly as it appears on your credit card statement. Please note that if you wish to ship to a different address than your credit card billing address, you may contact us after your order is placed to change the address. Another alternative is to pay for your new order with a paper check, bank wire, or bitcoin. When using one of these payment methods, your billing and shipping addresses do not have to be the same.

    What is the "Mintage"?

    The mintage refers to the amount of coins produced in a given year and/or from a particular series.

    Do we ship to P.O. Boxes?

    Yes! When products are shipped via the United States Postal Service, we can ship to a P.O. Box. Please note that insurance on shipments to P.O. Boxes ends as soon as the package shows delivered.

    My order was canceled because it was “high-risk.” What does that mean?

    It means your order was canceled because the risk prevention measures we use to verify credit/debit card payments indicated higher-than-average risks on your order. We employ these risk prevention measures for the protection of all our customers. If any funds were charged to your credit/debit card, they should be refunded within 48 hours of your orders cancellation. We suggest using a paper check or bank wire if you would like to place another order. Once you have placed a successful order via paper check or bank wire, you will then be able to charge purchases to a credit/debit card.

    Do you ship to UPS stores?

    We can ship to such stores including UPS Stores, various mail and packing stores, freight forwarders, etc. However, these are private businesses not owned by UPS, USPS, etc. Therefore, our shipping insurance does not cover missing packages or items sent to these locations if the tracking shows delivered.

    Why are the diameters of 1 oz coins and rounds different?

    Minting processes vary from mint to mint. Some molds may have a smaller diameter with a larger thickness, whereas others may have a larger diameter but a smaller thickness. You can view the dimensions for each of our products on the Specifications tab of the product page.

    My order was canceled because it was “UTLA.” What does that mean?

    It means your order was canceled because your check was returned when the account number provided at order placement couldnt be tied to an actual account. UTLA stands for unable to locate account. This usually happens because there was a typo in the checking account number. It should not be a problem for you to order again.

    How do I check out using an ACH?
    • Checking out using ACH is easy!

    • We use a service called Plaid to securely link to your checking account to pay for your order.

    • Once you add items to your cart, choose eCheck/ACH as your payment method.

    • Then, click the "Checkout Now" button.

    • From there, you will follow the instructions and complete your checkout!

    • NOTE: most banks and credit unions are supported by Plaid. If yours is not, you may call us to help.

    Do you charge sales tax?

    We are required by law to collect sales tax on certain products in all states. Each state has its own sales tax laws. You may review the sales tax information for your state here. If other retailers are not charging sales tax per these laws, you are liable to pay the tax to the state.

    When will I receive my order?

    When you will receive your order depends primarily on three factors

    1. When we receive your payment (checks and wires must be initiated/sent by you).
      • Please note that you will receive a Paid email once your payment is received.
    2. Holding period after cleared payment.
      • Depending on your payment method, we will hold the order once payment is received and cleared. The hold periods by payment method are listed in checkout and in your confirmation email. Paper checks take the longest and are held up to five business days after payment clears.
    3. Shipping method and transit time.
      • UPS 3-Day Air is the fastest and most reliable method of shipping. These are usually delivered in 1-3 business days once in transit.
      • USPS is less consistent in both transit time and tracking accuracy.
    Grading guide

    MS

    Mint State - This grade indicates that the coin is in superior condition. It is often used by grading companies and ranges from MS60-MS70.

    BU

    Brilliant Uncirculated - This refers to coins that have never been in circulation and have very minimal wear. These are also known as Mint State or Uncirculated.

    AU

    Almost Uncirculated - This refers to coins with slight wear and circulation, as well as 95% of their original design present.

    XF

    Extra Fine - This grade indicates that the coin only has light wear. 90% of the design will be intact and the scratches and flaws will only be on the coins highest points.

    VF

    Very Fine - This grade indicates up to 25% of the original design is smoothed.

    Fine

    Fine - This grade indicates major signs of wear, with as much as half the design smoothed.

    VG

    Very Good - This grade indicates significant signs of wear throughout the coin.

    G

    Good - This grade indicates up to 90% of the original design is smoothed. A coin with this grade will be heavily worn.

    Cull

    A cull coin is in extremely bad condition and can be considered a non-collectible.

    What is a precious metals IRA?

    An Individual Retirement Account in which the investments consist of gold, silver, and platinum, as opposed to stock, bonds, etc.

     

    See more information here.

    If my order includes an item on presale, will the in-stock items ship first?

    Unfortunately, due to the way insurance is applied to an order, everything must ship at the same time (i.e., in-stock items must await shipment until all presale items have arrived). Your order will ship in its entirety within 24-72 hours of our receiving the presale item. An email notification will be sent when your order ships.

    Why is the price in my cart different now that I’m ready to checkout?

    The prices of precious metals are constantly fluctuating. As those prices go up and down, the prices of our products adjust accordingly. Since the market is always moving, product prices are subject to change at any time, even if they are already in your cart. Also keep in mind, you must first select your payment method in your shopping cart before the correct pricing is revealed. The default cart price is going to be the credit/debit card or PayPal price, which is the regular, non-discounted price.

    Because prices are not locked in until you click Checkout Now, the best way to be certain you have up-to-the-second pricing information is to refresh your cart. To do so, go to your shopping cart and either click the icon with the circular arrow at the top of your browser next to the address bar or hold down both the Control (Ctrl) and "R" keys at the same time. Once the page reloads, your cart will show the correct pricing asperthe current market value.

    What is a "Mint"?

    A mint is where bullion is produced. Government mints produce the country's currency. Private mints produce bullion rounds, bars, bullets, and medallions.

    Market Loss Fees Explained

    As a precious metals dealer, one of the biggest differences between us and a retailer like Amazon is that we sell a product that is constantly fluctuating in price. This adds a layer of complexity to our operations, and our company policies. The most misunderstood policy that we must enforce is our market loss policy. Well explain why its necessary here.

    All major bullion dealers, including ourselves, fully hedge their precious metals inventories. We make our margins on premium spreads - not on spot price speculation. Weproduced an infographicyears ago attempting to explain exactly how this works.

    In this industry, it would simply be irresponsible to not be fully hedged at all times. If we wanted to speculate on precious metals prices, we could do that separately without needing to run a complex retail operation with thousands of SKUs and a total workforce of nearly 100.

    Once a customer places an order, that price is locked in and therefore no longer subject to spot price changes. We are trusting that the customer will pay for their order, and as a result we un-hedge the metals ordered at that time. This takes place the moment the order is placed, not the moment the order is paid for. The metals are now fully exposed to the gains and losses should the customer decide to back out of the agreement and not pay for the order.

    To protect ourselves from the risk of orders being placed and then never being paid for due to market changes, we require a credit card from every customer, regardless of payment method selected, so that we have a way to recoup these losses should the customer not pay for the order.

    If the price of precious metals stays the same or goes up and the customer doesnt pay, we cancel the order without charging a fee since there are no losses to us. If the price goes down, however, we must charge the market loss fee. The market loss fee is the precise amount of money our company will have lost as a result of this unpaid order. We only charge the difference in spot price from the time of order to the time of cancellation. Unlike other dealers, we do not add additional fees or forbid cancelling outright. We simply charge the fees to cover our actual losses, which do not take into account transaction fees and labor costs, but simply the true amount of losses the unhedging has cost us.

    Market Loss Fees Common Questions

    Its not fair, you dont pay me when the price goes up, why should I pay you when it goes down?

    • Customers looking to speculate on price ought to consider ETFs and not physical retailers of bullion. As you can imagine, we get very few cancellations & unpaid orders for orders where the metal value has since increased. Our cancellation requests are heavily skewed towards orders where the metals have gone down in price.

    These losses are not real, youre just trying to penalize me for cancelling.

    • These losses are entirely real for the reasons listed above. We do not profit from cancelled orders with market loss fees paid, we only break even.

    No one was available to cancel my order at the time that I wanted. Now the market has moved against me further. Why am I responsible for those losses?

    • A precious metals purchase is a serious commitment unlike a normal retail purchase. Cancellations are not guaranteed at any time until we have confirmed that its cancelled and notified you of the applicable fees.

    Why cant I cancel by email?

    • You can only cancel by email when there are no market fees due. We do not want to cancel an order with fees due without providing you the dollar amount first, so that you can decide whether you want to keep the order after all.

    You cancelled my order even though I sent payment. Why is this?

    • In some cases the mail loses a check and payment never arrives. Before we cancel we will send you emails notifying you of the problem, and we will try to work with you on arranging an alternate payment. If were unable to get a response from you and the payment doesnt come through in the allotted time, the order must be cancelled and applicable fees charged.

    What if your billing department cancels my order?

    • If our billing department cancels the order due to being unable to properly authenticate payment, no fees will be due regardless of market movements.

    What if I dont agree to pay these fees?

    What are "Premiums"?

    Premiums refer to the fixed dollar amount over spot price on a product. Premiums cover the cost to manufacture, the wholesale and retail markup, shipping, and any other costs associated with the production of the product. Premiums vary by product and change over time.

    What is a "Proof"?

    A proof is a coin that has a mirror-like finish as a result of a special minting procedure. These coins are typically considered collectibles.

    What is a "Refinery"?

    A precious metals refinery reduces, or "refines," raw materials and/or scrap metals down to their purest state.

    Why is my Bitcoin Order Underpaid?

    There are a few reasons why you may have underpaid:

    1) You entered in the dollar amount instead of the requested Bitcoin amount into your wallet. Since rates can vary slightly among wallets and services, entering the requested Bitcoin amount instead of the dollar amount will ensure the correct amount transfers.

    2) You used a Bitcoin Exchange. Exchanges usually deduct fees from payments at different rates than typical Bitcoin wallets.

    3) You paid no or a low fee. Since miners are incentivized to confirm payments by miner fees, not including a fee or paying a low fee may cause the transaction to be delayed. If payment is not confirmed in 15 minutes, the transaction will be at new Bitcoin rates.

    My Bitcoin order didn’t complete. How do I get my money back?

    The first thing you want to do is check the blockchain for your transaction. If there are no confirmations, check to see if a miners fee was paid. If there was no fee paid or a low fee paid, you might have two options depending on your wallet:

    1) Opt-in Replace-By-Fee (Opt-in RBF)

    This gives you the option to resend the transaction but include a higher mining fee. This will incentivize miners to confirm the transaction for it to complete.

    2) Child Pays for Parent (CPFP)

    When you apply CPFP, the transaction is thrown in to a pool of combined transactions. Instead of miners confirming single transactions, they confirm groups of them that offer the highest combined fees. For more information on how this works, contact your wallet provider.

    If neither of these options are available, you may have to wait for the transaction to confirm or until the Bitcoins are returned to your wallet. Until the transaction is confirmed, the Bitcoins are still in your wallet although they may not appear to be.

    Some wallets will return the transaction after 72 hours. You should contact your wallet for approximate return times.

    Do you take other cryptocurrencies?

    We accept Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Wrapped Bitcoin (WBTC), Dogecoin (DOGE), Litecoin (LTC), and 5 USD-pegged stable coins (GUSD, USDC, PAX, DAI, and BUSD).

    Can I sell from my IRA?

    Yes, we have specialists available who will work with you and your custodian to facilitate a sale from your IRA. You can call us at 1-800-276-6508 and request an IRA Specialist, or email us at IRA@JMBullion.com for help.

    What are the different types of bullion?

    JM Bullion sells bullion in the form of coins, bars, rounds, and bullets. Coins tend to carry a higher premium, as they are legal tender produced by government mints. Rounds often have a lower premium because they are generally produced by private mints and are not considered currency. Bars also tend to have a low premium and are usually produced by private mints. Bullets have caught the attention of many gun enthusiasts, veterans, and historians. Though modeled after ammunition cartridges, they are not intended to be fired by a firearm. For more information, please refer to our Investing Guide here.

    Is my package insured while in transit?

    JM Bullion fully insures all its shipments. Should anything happen while your package is in transit to you, it will be covered by our insurance policy subject to the conditions set forth in this Section 13 of our Terms and Conditions. Please read this section of the Terms and Conditions carefully.

    If we determine the package is lost or damaged, we file a claim. We reserve the right to re-ship your items or refund your money at our discretion.

    What are "certified" coins?

    Certified coins have been graded and authenticated by the PCGS (Professional Coin Grading Service) or the NGC (Numismatic Guaranty Corporation). These coins are given serial numbers for verification and placed in plastic slabs. Certified coins are graded on a scale of 1-70, 70 being a coin in perfect condition.

    My package appears to have been damaged or tampered with. What should I do?

    We recommend you refuse any shipment that appears to be damaged or tampered with as the shipping insurance ends once signed for and/or delivered. When refused, the package(s) will return to JM Bullion for inspection. If you have taken possession of a damaged or tampered package, please save all packaging and contact JM Bullion at1-800-276-6508 within 48 hours for further instructions. Failure to notify us of damage or tampering within 48 hours fromsignatureor delivery date may impact our ability to cover your claim.

    What is “junk silver”?

    Junk silver refers to any silver product containing 35%-90% silver (i.e., pre-1965 U.S. dimes, quarters, and half-dollars).

    What happens if my order is lost in transit?

    All packages shipped by JM Bullion are covered by insurance subject to certain conditions. In the unlikely event that your order is Lost in Transit, you need to contact us immediately. Lost in Transit is defined for the USPS as tracking not having updated in 5 or more calendar days. For UPS, it is 3 calendar days. You must contact us within 7 days since last tracking for USPS and 3 days since last tracking for UPS. If you do not contact us by these timeframes, insurance will not cover the package.

    Once you contact us, we research the shipment with the carrier and begin the claim process. The claims process can take 30 or more days to resolve, and many Lost in Transit shipments end up getting delivered late. If the package is delivered, you must notify us within 24 hours.

    See also Section 13 of our Terms and Conditions.

    What happens if my order is damaged in transit?

    Though unlikely, if your order is damaged during transit and/or any items are missing we require you to contact JM Bullion immediately so we can begin the claims process. If you have taken possession of a shipment that is damaged and/or is missing items, you have 2 days (48 hours) from the date of delivery to contact us as stated in our Terms and Conditions.

    Why should I get a precious metals IRA?

    There are many tax benefits from holding your investments in precious metal IRAs. Primarily, the use of such a tool enables you to enjoy tax-deferred (Traditional IRA) and tax-free growth (Roth IRA) on your investments.

    Do I have to ship my order to my billing address?

    Depending on your method of payment, it is possible to have your order shipped to an address other than your billing address. If you pay with paper check, bank wire, ACH, Ethereum, Ripple, or bitcoin, you may have your order shipped wherever you please, with two exceptionsUPS locations and mail forwarding locations. If you pay with a credit/debit card, it depends on your order history. For credit cards, put the order through with your billing address as the shipping address, and then call us to see if we can change it to an alternate. If you pay via PayPal, your order must ship to a PayPal Verified address.

    How do I set up a precious metals IRA?

    Contact one of our partner IRA custodians and establish an account. Deposit funds into your account, and let them know you intend to purchase IRA-approved precious metals. Once the account is funded, contact us at 1-800-276-6508 to select your products and lock in pricing.

    How will you pay out my Sell-To-Us order?

    We offer three payment options to pay out your Sell-To-Us: ACH (electronic check), Bank wire, or paper check. There are no fees associated with paying you via ACH. Bank wires incur a $25 fee, and paper checks incur a $30 fee. These amounts would be deducted from the final total of your Sell-To-Us.

    What does “as low as” mean in reference to pricing?

    The as low as price is the lowest possible price for a product. To purchase an item for the as low as price, customers must pay with one of the discounted payment methods. Also, because quantity discounts apply to most products, the as low as price usually pertains to bulk purchases. For example, unless the American Silver Eagle Coin is on sale, customers have to order at least 500 of them and pay with paper check or bank wire to get the as low as price.

    Why does it cost more to use a credit card?

    Our standard pricing is the credit card/PayPal pricing tier. Our costs in processing other payment methods are different, so we can offer discounts on check, wire, ACH, Ethereum, Ripple, and Bitcoin payments.

    What is the return process?

    As per our Terms and Conditions, if you wish to make a return, you must contact our support team within five (5) business days of the delivery date. ** If your order arrived with missing or damaged items, please email our Returns and Exchanges Department directly at returns@jmbullion.com. Please attach photos that clearly show the issue(s), so our Returns and Exchanges Department can make an assessment and determine the most appropriate course of action. You may take these pictures with a digital device or smartphone. Putting your Order Number as the Subject of your email will expedite the process. Please include a brief message. If you would prefer a telephone call over a written response, please provide a valid phone number. You may contact the Returns and Exchanges Department by telephone at 1(800)276-6508.

    ** If you are simply returning because you changed your mind, please email returns@jmbullion.com to obtain instructions. Market loss fees may apply.

    Did my bitpay transaction go through?

    Bitcoin payments generally require six confirmations to take place before the transfer is complete. Depending on the mining fee amount paid, a transfer can either be considered high priority or low priority. Since all blockchain transfers are public record, you can use this third-party service(*) to check if your payment successfully transferred. All you need to do is enter in your block or transaction ID in the search bar. Once your block or transaction ID is located, the status of the transfer will appear.

     

    (*)Third party service: https://www.blocktrail.com/BTC

    Do you have an eBay store?

    Yes, we do. The web address for our eBay store is:http://stores.ebay.com/JM-Bullion.All eBay matters are handled through eBay, and all payments go through PayPal. Please note, addresses on eBay orders cannot be changed, and eBay orders cannot be canceled. You can contact us with any questions, concerns, or comments via eBay Message, to which there is a link in the "Contact Us" tab at the top of our eBay stores page. Your message will be responded to within 24 hours Monday-Friday from 7:00 a.m. to 8:00 p.m. CST and Saturday from 9:00 a.m. to 1:00 p.m. CST.

    Do you ship to US territories?

    We do not ship to US territories. Due to special requirements set by the postal systems, we are unable to ship outside of U.S. states.

    Are your products authentic?

    Yes, 100%. We validate the authenticity of our products using state-of-the-art equipment, as well as thoroughly inspecting them to confirm their condition. Our reputation can also be verified elsewhere, we are a CCE member, an NGC authorized dealer, and have an A+ BBB accreditation.

    How do I pay with Bitcoin?

    We use BitPay to process all Bitcoin orders. You can review the accepted wallets and payment protocol utilized by BitPay here.

    If your order totals over $3,000, you will be required to verify your identity. This one-time verification helps reduce payment risk for both you and BitPay merchants. You can find more information and acceptable documents for verificationhere.

    What does “FS” mean for coins?

    FS stands for First Strike. First Strike is the designation the Professional Coin Grading Service (PCGS) gives to coins they or a PCGS-approved depository receive within the first thirty (30) days of the coins release date.

    How do I update my email address?

    To update your email address on your account, please email the following information to support@jmbullion.com:

    • Current email address on account
    • Confirm the shipping address on account
    • New email address

    We will notify you via email once your email address is updated. Your password will stay the same.

    What are the fees involved?

    Fees will depend on the custodian you select. In general, you can expect a setup fee, an annual fee, and in most cases, a storage fee.

    Do you offer a military discount?

    We do! In order to receive this discount in your account email military@jmbullion.com a copy of yourDrivers Licenseand one of the following forms of your proof of service:

    For Active Duty Personnel:

    • Statement of Service
    • Leave and Earning Statement

    For Discharged Personnel:

    • Discharge Form (DD214) & block out Social Security Number
    • Veterans Affairs ID Card (Front and Back)
    • Your Drivers License with the Veterans designation

    Please note, we do not accept Military IDs, as Photocopying any U.S. government identification is a violation of Title 18, US Code Part I, Chapter 33, Section 701.

    You may also provide your proof of service by fax or mail:

    Fax: 469-929-2457

    Mail:
    JM Bullion
    11700 Preston Road
    Ste 660153
    Dallas, Texas 75230

    Once approved, your account will be marked as a military account so when an order is placed whether online or with an agent the discount will be applied to the order automatically. Please note, you must have an account set up. If you do not have an account, please sign uphere.

    The discount offered is the "as low as" price on any item you purchase. If the item does not have tier pricing, then there is no further discount.

    Please note, due to the fluctuations in the market, we are unable to apply discounts for orders already placed.

    This discount does not apply tocivilian employees of the military

    Can my investments be delivered to me?

    IRA policies mandate that the investors are not allowed to take possession of their contributions or be involved in any way with their delivery. All products are shipped directly to your chosen depository. Should you chose to take delivery, it would be considered a distribution and there would be tax ramifications.

    What does “No Will Call” mean?

    All UPS 7 fedEx shipments ship with a No Will Call restriction, meaning the package cannot be picked up from a UPS or FedEx location. This is a precaution to prevent orders from being fraudulently intercepted.

    UPS or FedEx will make three delivery attempts. If nobody is available at the delivery address to sign and accept delivery, the package will be returned to us.

    What does “ER” mean for coins?

    ER stands for Early Release. Early Release is the designation the Numismatic Guaranty Corporation (NGC) gives to coins they or an NGC-approved depository receive within the first thirty (30) days of the coins release date.

    What if my order shows delivered but I did not receive it?

    Please note that JM Bullion will not be responsible for reimbursements or insurance claims on packages that are successfully delivered as addressed. Our liability and insurance cease the moment the package is signed for or left at the specified delivery address. Any issues or problems with a shipment MUST be reported to JM Bullion within two (2) calendar days of recorded delivery, else JM Bullion may deny any claim.

    How quickly do you pay?

    Payment is typically issued in 1-3 business days from the time your items have been verified. It can take 1-2 weeks for a check to arrive if you choose that option.

    Do you price match?

    No, we do not price match.

    Please note: we do offer quantity discounts, payment discounts, and a variety of sale items each week. You can find our sales here.

    How are your prices determined?

    Our prices are set by taking the current spot price plus a premium. The premiums on our products are based on the mint of origin, the complexity of the design, and the uniqueness of the product. Also, our selling price for a product is determined by the price for which we purchased that product. Some items cost us more to buy; in turn, those items will cost our customers more. Conversely, if a mint charges us less for an item, we pass those savings along to our customers.

    How To Steps: Filing a Police Report

    As part of the claims process at JM Bullion, we require customers to file a police report with local law enforcement and provide documentation of said report to us. If you have not previously filed a police report, we can help provide you with some basic how-to steps. First and foremost, note there are three options available in many jurisdictions:

    1. File a report in person
    2. File a report over the phone
    3. File a report online

    Step 1: Locate Nearest Department

    You should file a police report with the nearest, appropriate law enforcement agency. If you live within city limits, your local police department is the proper authority to file a report with. If you live outside established city limits, the local sheriffs department may have jurisdiction. You can locate the proper department by conducting an online search or calling 311 (information), if that service is available in your area.

    Step 2: Provide Detailed Information

    Whether you file a report in person, over the phone, or online, make sure that you provide as much detail about the incident as possible. When it involves property loss or damage, make sure to provide relevant financial information as well.

    Step 3: Obtain a Copy of the Report

    When it comes to filing a claim with JM Bullion, we require a copy of the police report. If you filed a report in person, you can obtain a written copy immediately or get a case number and retrieve a copy of the report when its ready.

    When you file a report on the phone or online, make sure to provide contact information such as a telephone number and email address so you can receive a copy of the report.

    Please Note

    If you file a report online, you can often print a copy of your report instantly upon submitting the paperwork online. Additionally, you may find that some jurisdictions do not allow you to file a report over the phone. If you need further details on filing a report, you should call your local law enforcement department or 311 for assistance in starting your police report.

    What payment methods do you accept?

    We accept Visa, MasterCard, American Express, Discover, PayPal, PayPal Credit (formerly Bill Me Later), Klarna, bank wires, paper checks, ACH, Google Pay, Apple Pay, bitcoin, bitcoin cash, Dogecoin, Ethereum, and 4 USD-pegged stablecoins (GUSD, USDC, PAX, and BUSD). Paper checks include personal checks, money orders, cashiers checks, online bill pay, bank drafts, and travelers checks. We do not accept convenience checks or prepaid cards.

     

    Do you report my purchases to the government?

    Reporting Requirements for Purchases from JM Bullion

    We do not report the majority of precious metals purchases to the government. That being said, we do have an obligation to file Form 8300 in the instance of cash payments over $10,000. The $10,000 minimum also applies to related cash transactions within 24 hours of each other that together total more than $10,000. Please note, cash includes cashiers checks and money orders with a face value of $10,000 or less.

    Sell-To-Us Reporting Requirements

    Certain products that JM Bullion may purchase from customers are reportable to the IRS. These reportable items require the filing of a Form 1099-B. In order for the Form 1099- B to be filed with the IRS , the customer will need to complete a Form W-9. The Form W-9 should be sent to the customer during the sale negotiation and must be completed and received by JM Bullion prior to payment for the sale. Forms 1099- B will be mailed to customers by February 15 in the year following the Sell-To-Us.

    The following are guidelines provided by ICTA related to Precious Metal sales, and these guidelines, as well as the IRS rules, are subject to change at any time without notice.

     

    Reportable ItemMinimum FinenessMinimum Reportable Amount
    Gold Bars0.995Any size bars totaling 1 Kilo (32.15 troy oz) or more
    Silver Bars0.999Any size bars totaling 1000 troy oz or more
    Platinum Bars0.995Any size bars totaling 25 troy oz or more
    Palladium Bars0.9995Any size bars totaling 100 troy oz or more
    Gold 1 oz Krugerrandas mintedTwenty-five (25) 1 oz coins
    Gold 1 oz Maple Leafas mintedTwenty-five (25) 1 oz coins
    Gold 1 oz Mexican Onzaas mintedTwenty-five (25) 1 oz coins
    U.S. 90% Silver Coinsas mintedAny combination of dimes, quarters, or half-dollars totaling $1,000 face value or more

     

    What is “spot price”?

    Bid/Ask Price The spot price is determined by futures contracts. As the name suggests, these are contracts for delivery at a point in the future. However, when you purchase from us or another dealer, you do not want your item in several months, you want it as soon as possible. Therefore, we must determine a price for the current moment. This is done by taking the price set by the futures market and performing a time value of money calculation also known as an EFP (Exchange for Physical). There is no agreed-upon way to perform the time value of money calculation. Each company performs its own calculation based on their cost of money and other factors.

    What is the difference between a troy ounce and a regular ounce?

    Precious metals are always weighed in troy ounces. When dealing with those metals, "troy ounce" and "ounce" are interchangeable. Non-precious metals (e.g., copper) are weighed in regular ounces. A troy ounce weighs approximately 31.104 grams, while a regular, or avoirdupois, ounce weighs approximately 28 grams. A kilo bar of silver weighs 32.15 troy ounces, whereas a kilo bar of copper weighs 35.27 ounces.

    How do I lock in pricing?

    When you pay with a paper check or bank wire transfer, you will need to provide credit/debit card information to lock in the current pricing. Your card will not be charged. When you pay with a credit/debit card, PayPal, ACH, Ethereum, or bitcoin, your price is locked in automatically at checkout.

    Once you advance to Checkout, your prices are locked in and displayed on the right side of the checkout form. These prices are held for ten (10) minutes while you complete the checkout process. If you take longer than ten (10) minutes to complete the checkout process, you will have the option to approve the new, updated prices before finalizing your order.

    How will I know if my payment was received?

    The moment your payment is processed, you will be notified of such via email, and your order status will progress from Pending to Paid.

    Bank Wire Transfers:
    Bank wire transfers are deposited directly into our checking account. Bank wires take about half a business day to process. Once your transfer is processed, your order status will move to Paid, and we will send an email confirmation of receipt of payment. If it has been over four business hours since you sent your wire transfer, and you have not received an email confirming it has been received, please contact our support center by telephone, or email and we will research.

    Paper Checks:
    It is not unusual for checks to take seven to ten days to reach us via the USPS, which is why we require customers mail their paper check payments within one business day of order placement. If you have tracking on your payment, and delivery is confirmed, your payment has arrived at our bank. Confirmation of delivery does not mean your check has been processed.

    Paper check payments take about 24 business hours to process. Paper checks are mailed directly to our bank for deposit. After all checks are deposited, each is processed individually by our Billing Department. Within 24 business hours of our bank receiving and depositing your check, your order status should move to Paid, and you should be sent an email confirmation of receipt of payment. If it has been over 24 business hours since your check was deposited, and you have not been sent an email confirming weve received your payment, please contact our support center by telephone or email.

    Please note, if you pay using online bill pay, your bank first withdraws the money from your account, then they mail the paper check to us. This makes it appear as if we have deposited your money when, in fact, we probably havent even received the check. An online bill pay payment will be processed within 24 business after our bank receives and deposits your check payment. Once your online bill pay payment has been processed, your order will be marked Paid, and you will be sent an email confirmation ofreceipt of payment. If your order status is Pending, and you have not gotten an email confirming weve received your payment, your online bill pay payment has not been processed.

    ACH:

    ACH payments are automatically processed once your account is confirmed. Once the ACH has been processed, your order will be marked Paid, and you will be sent an email confirming receipt of payment.

    What are the precious metals market hours?

    The precious metals markets close Friday at 5:00 p.m. EST and open Sunday at 6:00 p.m. EST. Markets are also closed every Monday through Thursday from 5:00 p.m. to 6:00 p.m. EST. The spot price remains static when the market is closed. The prices of precious metals are constantly fluctuating at all other times.

    Do you have minimum or maximum order sizes?

    Our order minimums and maximums are dictated by your selected payment method.

    Minimum

    Maximum

    Credit/debit card$0$100,000
    PayPal$0$250,000
    Bitcoin$0$1,000,000
    Paper check$0$100,000
    ACH$0$100,000
    Bank wire$500$1,000,000
    Klarna$35$10,000

    For orders exceeding $1,000,000, please contact us to lock in the price over the phone.

    Do you offer discounts for certain payment methods?

    We offer a 4% discount to those paying with bank wire, ACH, and paper check. We offer a 3% discount to those paying with bitcoin, Ethereum, and Ripple. The credit/debit card and PayPal price is our regular price. The discounts are not called out separately but are automatically adjusted when you choose your payment method.

    How can I order from you?

    You can place an order online or you can do so over the phone. To order by telephone, please contact our support team at 1(800)276-6508, and a representative will be there to assist you. Our business hours are Monday through Friday, 8:00 am to 6:00 pm central standard time.

    Is my financial and personal information secure?

    Yes, all personal information is transmitted using secure SSL web pages. These pages are encrypted to ensure that no personal financial or identifiable information is made available to anyone other than you, your bank, or the processor.

     

    sslcert bbb-a-plus

    Do you hold checks, cashier's checks, and money orders?

    We hold all check and ACH/echeck payments for up to 5 business days after funds arrive. This is to make sure that there are no fraudulent activities on your account. If you wish for faster time to shipping, please use PayPal or credit card.

    How do you ship orders?

    Orders are shipped in inconspicuous packaging via either USPS, UPS or FedEx.* All shipments are fully insured. Our shipping policy, which is based on order size, can be viewed here.

    *UPS 3-Day Air excludes Alaska, Hawaii, PO Boxes, UPS Store, and APO addresses. No Will Call pickups permitted.Saturday service not included.

    What is a "presale"?

    A presale item is not currently in our vault. This is the result of the item being brand new or delayed from our distributor. In these cases, the expected ship date will be displayed on the product page. Please note, if a presale item is ordered along with other in-stock items, the entire order will be delayed until the presale item is ready to ship.

    How do I place an order by bank wire?

    There is a $500 minimum order requirement for all bank wire transfers. Bank wire payments have a $1,000,000 maximum. If you would like to place an order larger than $1,000,000, you need to call us at 1(800)276-6508 and speak with a Sales Account Manager.

    Please know, bank wire transfers and ACH transfers are different.

    Select Bank Wire as your payment method at checkout. You will be prompted for a credit/debit card to lock in your price, verify your identity, and in case of any changes to your order. Your card will not be charged unless your order is canceled or you fail to make payment in the allotted time. In that event, your card will be charged the appropriate Market Loss fee. On your order confirmation page, you will see our wiring instructions and account information. These will also be emailed to you.

    Please take these instructions to thebank and initiate your bank wire transferwithin one (1) bankingday of order placement. Most banks charge about $20-$35 for this service. Bank wires usually take about half a business day to be received. You will be sent an email confirmation upon receipt of your bank wire, and your order status will progress from Pending to Paid. We will then begin preparing your order for shipment. An email notification will be sent when your order ships.

    Do you have a return policy?

    At JM Bullion, we strive for 100% customer satisfaction. Items can be exchanged or returned within five (5) business days of delivery in accordance with our Market Loss Policy. To obtain a return authorization, please contact our Customer Service Department by telephone at 1-800-276-6508, via email at support@jmbullion.com. Our Market Loss Policy can be viewed on our Terms and Conditions page.

    Can I clean my precious metals?

    It is always best to keep precious metal products in the same condition in which they were received. Bullion can dull or oxidize over time, but that should not affect the bid or offer price you get when selling to a dealer. Store your metals in a dry, cool place and let them be. For some tips on caring for precious metals, clickhere.

    How do I place an order by paper check?

    Select Paper Check as your payment method at checkout. You will be prompted for a credit/debit card to lock in your price, verify your identity, and in case of any changes to your order. Your card will not be charged. On your order confirmation page, you will see our mailing information and instructions. These will also be emailed to you.

    Be sure to mail your check within one business day of placing your order. Write your order number on the memo line of your check. Once your check is received, we will email you a Paid email. We will hold your payment for up to 5 business days prior to shipping your order, for your protection.

    We recommend using other payment methods because the time it takes for your check to arrive via the USPS can sometimes be more than 1-2 weeks.

    What is your check cancellation policy?

    We require your check be postmarked within two (2) business days of order placement, and we must receive your check within ten (10) calendar days. Per our Terms and Conditions, if your check does not reach us before the ten-day window expires, your order will be canceled due to non-payment, and market loss fees will be charged, should they apply at the time of cancellation.

    If you wish to cancel your order, please contact us via email, or phone. Please note, if you request to cancel an order via email and market loss fees are applicable, you will be required to call to cancel your order.

    Do you do appraisals?

    We do not do appraisals; however, ourLocal Directorycan help you find someone in your area who does provide those services. The dealers in said directory do not act as representatives of JM Bullion, nor we of them. You may also want to do a quick Google search, as this is not an exhaustive list.

    How do I open an account?

    The simplest way to go about setting up an account is to let our system do so for you when you place your first order.Or, you may register your account before ordering by clicking here.

    Do you have a catalog?

    Since our inventory changes constantly, it isnt feasible for us to have a physical catalog. All in-stock products can be found on the site. We get shipments in daily, and we do update the website as inventory is received. Also, as soon as we have expected arrival dates for new or highly anticipated products, we will make those products available on the site for presale. For those reasons, the best thing to do is check the site regularly.

    What is bitcoin?

    Bitcoin is a decentralized digital currency controlled by a massive open-source network of people. Miners create bitcoins using computers to solve complex mathematical algorithms.The first miner to solve the algorithm is rewarded 25 bitcoins. Only a finite number of bitcoins (21 million) will be created. Bitcoins are then traded, much like any other commodity. Their exchange rate is constantly fluctuating, and the price can be rather volatile. Once you acquire bitcoins, you will keep them in a digital wallet, which can be stored either online or offline.Your wallet is like your own private bank, over which you have total control.*
     

    *This is a very simplified explanation of bitcoin, and we suggest you supplement it by doing further research.

    What if I forget my password?

    If you forget your password, simply clickhereto reset it. If that link does not work for you, please send an email to support@jmbullion.com.You must contact us using the email address your account is associated with if you want us to reset your password via email.

    How do I change my password?

    Go to the My Account tab at the top of any page on the site. Under Account Information, in the right column, enter your current password and the new password you would like to use. Enter the new password a second time for confirmation, then click Save Changes. If you do not remember your current password, clickhereto reset it.

    Can I modify my order?

    Rather than modify your current order, you would need to cancel your current order and place a new order. Keep in mind there may be market loss and/or cancellation fees if you cancel.

    Do you have a retail store?

    We are exclusively online.OurLocal Directorycan help you find a bullion dealer in your area. The dealers in said directory do not act as representatives of JM Bullion, nor we of them. You may also want to do a quick Google search, as this is not an exhaustive list.

    Where are you located?

    We are headquartered in Dallas, Texas, and our customer support center is in Dallas, as well. Our corporate address is 11700 Preston Road, Suite 660153, Dallas, Texas 75230. Please note, this is not the address to which customers send paper check payments, nor is it a physical address. We do not do business, such as deliveries and returns, in person.

    Do you buy precious metals?

    We do buy precious metals. If youre interested in selling at least $1,000 worth of bullion, you qualify for our Sell-To-Us program. We buy most bullion products, for example:

    • American Eagles
    • Krugerrands
    • .999+ Silver
    • 35%, 40%, and 90% Silver
    • .999+ Gold
    • Pre-33 Gold
    • Platinum Bullion
    • Palladium Bullion

    We do not buy jewelry, scrap metal, silverware, or notes. You can find pricing for popular products on our Sell To Us page. If you cannot locate your product on that page, please contact us at 1(844)258-2538 or selltous@jmbullion.com for pricing.