The majority of orders ship out within two to four (2-4) business day of cleared payment. From there, delivery time will vary depending on your selected shipping method. If your order ships via the United States Postal Service, it will usually be delivered within 2-5 business days, depending on your location relevant to our fulfillment center in Las Vegas, Nevada. We cannot guarantee delivery dates, unfortunately, because that is, ultimately, dependent on the mail carrier. Below are the common time frames for most orders most of the time, broken down by payment method:

Paper Check: Most paper check orders will be marked Paid by 4:00 p.m. CST the same day the check is deposited; however, we cannot predict how long itll take USPS to get the check to us. Paper checks take 3-5 business days to clear with our Billing Department from the date on which they are marked Paid. Once cleared, most paper check orders ship within 2-4 business days. Depending on shipping method, paper check orders should be delivered within 1-5 business days of shipment.

ACH: ACH orders will be marked "Paid" within 24 business hours of order placement. ACH payments take 3-5 business days to clear with our Billing Department from the date on which they are marked "Paid." Once cleared, most ACH orders ship within 2-4 business days. Depending on shipping method, ACH orders should be delivered within 1-5 business days of shipment.

Credit/Debit Card: Most credit/debit card orders will be marked Paid within 24 business hours of order placement. Credit/debit card payments clear immediately, and most of these orders ship within 2-4 business days of cleared payment. Depending on shipping method, credit/debit card orders should be delivered within 1-5 business days of shipment.

PayPal: Most PayPal orders are marked Paid almost instantly upon order placement and clear immediately upon being marked Paid. Most PayPal orders ship within 2-4 business days of cleared payment. Depending on shipping method, PayPal orders should be delivered within 1-5 business days of shipment.

Bank Wire: Most bank wire orders will be marked Paid within half a business day of the initiation of the bank wire transfer. Bank wire payments clear immediately upon receipt, and most of these orders ship within 2-4 business days of cleared payment. Depending on shipping method, bank wire orders should be delivered within 1-5 business days of shipment.

Bitcoin: Most bitcoin orders are marked Paid within 24 business hours of order placement. Bitcoin payments clear immediately, and most of these orders ship within 2-4 business days of cleared payment. Depending on shipping method, bitcoin orders should be delivered within 1-5 business days of shipment.

Ethereum: Most Ethereum orders are marked Paid within 24 business hours of order placement. Ethereum payments clear immediately and usually ship within 2-4 business days of cleared payment. Depending on shipping method, Ethereum orders should be delivered within 1-5 days business of shipment.

In the event, however unlikely, that your order is lost during transit we ask that you contact JM Bullion immediately. Once you contact us, we can begin the claims process. In accordance with our Terms and Conditions, you have a maximum of 3 days (72 hours) from the anticipated delivery date to contact us regarding orders that were lost during transit. If your items cannot be recovered, you are entitled to a reimbursement. Assuming you contact us within 3 days (72 hours), you are entitled to a full reimbursement of your loss in accordance with the specific shippers insurance policy.

Though unlikely, if your order is damaged during transit and/or any items are missing we require you to contact JM Bullion immediately so we can begin the claims process. If you have taken possession of a shipment that is damaged and/or is missing items, you have 2 days (48 hours) from the date of delivery to contact us as stated in our Terms and Conditions.

Orders under $1000 will not require a signature unless that option is selected and paid for at checkout. Orders over $1000 will always require a signature for delivery.

As part of the claims process at JM Bullion, we require customers to file a police report with local law enforcement and provide documentation of said report to us. If you have not previously filed a police report, we can help provide you with some basic how-to steps. First and foremost, note there are three options available in many jurisdictions:

1. File a report in person
2. File a report over the phone
3. File a report online

Step 1: Locate Nearest Department

You should file a police report with the nearest, appropriate law enforcement agency. If you live within city limits, your local police department is the proper authority to file a report with. If you live outside established city limits, the local sheriffs department may have jurisdiction. You can locate the proper department by conducting an online search or calling 311 (information), if that service is available in your area.

Step 2: Provide Detailed Information

Whether you file a report in person, over the phone, or online, make sure that you provide as much detail about the incident as possible. When it involves property loss or damage, make sure to provide relevant financial information as well.

Step 3: Obtain a Copy of the Report

When it comes to filing a claim with JM Bullion, we require a copy of the police report. If you filed a report in person, you can obtain a written copy immediately or get a case number and retrieve a copy of the report when its ready.

When you file a report on the phone or online, make sure to provide contact information such as a telephone number and email address so you can receive a copy of the report.

Please Note

If you file a report online, you can often print a copy of your report instantly upon submitting the paperwork online. Additionally, you may find that some jurisdictions do not allow you to file a report over the phone. If you need further details on filing a report, you should call your local law enforcement department or 311 for assistance in starting your police report.

We only ship to U.S. addresses (including P.O. Boxes and APO addresses).

Depending on your method of payment, it is possible to have your order shipped to an address other than your billing address. If you pay with paper check, bank wire, ACH, Ethereum, Ripple, or bitcoin, you may have your order shipped wherever you please, with two exceptionsUPS locations and mail forwarding locations. If you pay with a credit/debit card, it depends on your order history. If you pay via PayPal, your order must ship to a PayPal Verified address.

We will notify you by email once your order ships. You can also check the current status by logging in to your account or using ourTrack An Orderpage.

You may choose how your order is shipped during the checkout process. In the last section of the checkout page, 4 Shipping Method, you will see the available shipping options for your order. If your purchase is eligible for free shipping, the pre-selected option will be base shipping, which is either USPS or UPS at our choice. If you would like to upgrade your shipping, you may choose one of the other options for a small fee. Simply click on the circle next to the shipping method you desire, and your order will be shipped via that method.

Unfortunately, due to the way insurance is applied to an order, everything must ship at the same time (i.e., in-stock items must await shipment until all presale items have arrived). Your order will ship in its entirety within 24-72 hours of our receiving the presale item. An email notification will be sent when your order ships.

We do not ship to US territories. Due to special requirements set by the postal systems, we are unable to ship outside of U.S. states.

All UPS shipments ship with a No Will Call restriction, meaning the package cannot be picked up from a UPS location or just left at the delivery address. This is a precaution to prevent orders from being fraudulently intercepted.

UPS will make three delivery attempts. If nobody is available at the delivery address to sign and accept delivery, the package will be returned to us.

All orders will ship from our warehouse in Las Vegas, Nevada. We mask our return address on all packages as to not give away the contents of the package.

No, we do not. The costs in shipping to these places is extremely prohibitive, so we utilize USPS on all shipments.

Yes! When products are shipped via the United States Postal Service, we can ship to a P.O. Box.

No. UPS 3-Day Air service excludes shipments to UPS Stores, as well as Alaska, Hawaii, APO addresses, and P.O. Boxes.

JM Bullion fully insures all of its shipments. Should anything happen while your package is in transit to you, it will be covered by our insurance policy. However, we will not accept responsibility if you have left instructions with any carriers or delivery services to leave parcels unattended for you without the need for a signature, or if you have given the carrier instructions to leave your package with anyone other than the addressee. This includes but is not limited to a building manager, neighbor, a business mailroom, drop-off location such as Mail Boxes etc., The UPS Store, the Military Postal Service, etc. Additionally, we will not assume responsibility for packages that are signed for by apartment/complex building management, a business mailroom, the Military Postal Service or any person(s) that are not the addressee listed on the order.

When we ship to you, if metals are lost or damaged in transit, it is our responsibility to pursue any claim with the insurance company. If we determine the package is lost or damaged, we file a claim. We reserve the right to re-ship your items or refund your money at our discretion.

We recommend you refuse any shipment that appears to be damaged or tampered with as the shipping insurance ends once signed for and/or delivered. When refused, the package(s) will return to JM Bullion for inspection. If you have taken possession of a damaged or tampered package, please save all packaging and contact JM Bullion at1-800-276-6508 within 48 hours for further instructions. Failure to notify us of damage or tampering within 48 hours fromsignatureor delivery date may impact our ability to cover your claim.

Orders are shipped in inconspicuous packaging via either USPS or UPS.* All shipments are fully insured. Our shipping policy, which is based on order size, can be viewedhere. Orders over $5,000 ship via UPS.

*UPS 3-Day Air excludes Alaska, Hawaii, PO Boxes, UPS Store, and APO addresses. No Will Call pickups permitted.Saturday service not included.